Terms of service

These terms apply when you create a workspace on Oykey Technologies or use it on behalf of your business. By using the service you agree to them.

The service

We provide software to manage WhatsApp conversations, templates, broadcasts and automations on Meta’s WhatsApp Business Platform. Meta operates WhatsApp; availability of WhatsApp features, approval of templates and phone numbers, and messaging limits are decided by Meta.

Your responsibilities

• Follow the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and Meta’s terms.
• Message only people who gave you permission, honour opt-outs, and don’t send spam, illegal content or anything that harms others.
• Keep your login safe and control who in your team has access.
• Make sure you are allowed to upload the contacts and data you use.

Wallet and charges

• Messaging fees charged by Meta, and optional AI usage, are paid from a prepaid wallet at the rates shown in your workspace.
• Wallet top-ups are non-refundable except where the law says otherwise; unused balance stays available in the workspace.
• Broadcasts and paid features stop when the wallet runs out.

Suspension

We may suspend a workspace that breaks these terms or Meta’s policies, puts the platform at risk, or doesn’t pay. Meta may also restrict your number independently of us.

Liability

The service is provided “as is”. To the extent the law allows, we are not liable for indirect losses, or for outages and decisions of Meta or other providers, and our total liability is limited to the fees you paid us in the 3 months before the claim.

Changes and contact

We may update these terms and will notify workspace owners of important changes. Questions: info@oykey.in.